Order Processing

• Orders are processed within up to 3 business days before being submitted to third-party suppliers.
• Processing time does not include shipping or delivery time.

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Direct Shipping

• All products are shipped directly from international suppliers via AliExpress.
• We do not store or ship products ourselves.

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Shipping Times Vary

Shipping times vary depending on:

• Product Type
• Supplier
• Destination Country
• Shipping Company

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Estimated Delivery Times

• Estimated shipping times are displayed on each product page.
• Estimated delivery times are automatically calculated based on the destination country selected by the customer.
• Changing the destination country may affect the estimated delivery time.

Delivery times shown are estimates only and are not guaranteed.

Estimated delivery times are provided by third-party suppliers and logistics providers and may change without prior notice.

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Multi-Product Orders

• Orders containing multiple products may be shipped separately.
• Products may arrive at different times due to different suppliers.

Tracking Information

• Once the order has shipped, tracking information will be sent via email.
• Tracking updates are managed by the shipping company and AliExpress suppliers.

Shipping Delays

Delays may occur due to:

• Customs clearance
• High shipment volume
• Incorrect address information
• Force majeure

We are not responsible for delays beyond our control.

Lost or Undelivered Packages

• If tracking shows “Delivered” but the package has not been received, customers should contact the shipping company first.
• Any investigation or resolution will be handled through AliExpress supplier dispute resolution procedures.

Customs Duties and Import Fees

• Customers are responsible for any customs duties, VAT, or import taxes levied by their country.

Contact Us

Email: support24@kanzy.shop