General Policy

• All return and refund requests are subject to supplier approval once an order has been fulfilled.
• We act as an intermediary to assist customers with dispute resolution.

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Estimated Delivery & Delays

• Delivery times displayed on product pages are estimated and vary by product and destination.
• Delays within the estimated delivery window do not qualify for refunds.

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Significant Delivery Delays

A refund request may be reviewed if:

• The delivery exceeds the maximum estimated timeframe, and
• The order has not been delivered, and
• A dispute has been opened with the supplier via AliExpress.

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Refund Process

• Refunds and returns are subject to supplier policies and the AliExpress dispute resolution process.

We act solely as an intermediary to assist with communication and claims.

• Approved refunds are returned to the original payment method.
• We cannot issue refunds before supplier confirmation.

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Order Cancellation & Refunds

• Orders canceled before supplier submission are fully refundable.
• Orders canceled after supplier submission are subject to supplier policies.

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Non-Refundable Situations

Refunds will not be issued for:

• Incorrect address provided by the customer
• Minor delays within estimated delivery time
• Customs delays or import restrictions
• Customer refusal to accept delivery

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Partial Refunds

Partial refunds may be issued if:

• Only part of an order is affected
• A supplier approves a partial compensation

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Contact

For return or refund requests, contact:

Email: support24@kanzy.shop