Order Processing Time

Orders are processed within [2] business days (excluding weekends/holidays).

You will receive an order confirmation email once your payment is verified.

Shipping Options & Delivery Times

We offer several shipping methods that the buyer chooses according to his desire, and the delivery time is determined based on that.

Shipping Destinations

We currently ship to the countries on the order list.

Tracking Your Order

Once shipped, you’ll receive a tracking number via email.

Check your order status here or with the carrier:

[Carrier Name]: [Tracking Link]

Shipping Delays

Delays may occur due to:

High order volumes (e.g., holidays/sales).

Customs clearance (international orders).

Incorrect/insufficient address provided.

We’ll notify you if delays exceed [7] days.

Undeliverable Orders

If a package is returned to us due to an incorrect address or failed delivery attempts:

You’ll be refunded (minus shipping costs).

Contact us to reship (additional fees may apply).

Lost or Stolen Packages

If your tracking shows “delivered” but you haven’t received it:

Check with neighbors/security.

Contact the shipping carrier.

Report to us within [3] daysfor investigation.

Returns & Exchanges

See our Return Policy for details.

Return shipping costs are the customer’s responsibility unless the item is faulty.

Contact Us

For shipping questions:

Email: [support@kanzy.shop]

Phone: [00963-944-430501]